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Your Person-Centred Care Partners

FAQ

icon-Outback-Disability-Services-W

Your Person-Centred Care Partners

FAQ

Understanding

What is the NDIS

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for people with disabilities. It is designed to help people with disabilities live an ordinary life and participate in the community. The NDIS provides individualized plans, funding for support services, and access to assistive technology. The scheme is funded through taxes and is administered by the National Disability Insurance Agency (NDIA).

Outback Disability Services is a NDIS provider with extensive expertise in the scheme. Our compassionate and well-informed team is dedicated to assisting you and ensuring a seamless experience throughout your NDIS journey. Whether you require help with plan management, support coordination, or locating suitable service providers, we are here to support you at every stage. We have put together a comprehensive list of frequently asked questions, but if you have any additional queries, please feel free to reach out to us. At Outback Disability Services, our primary goal is to offer the essential guidance and support you need to navigate the NDIS successfully

AS A PARTICIPANT

The NDIS Journey

Step 1

Access NDIS

The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.

If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.

If you think you meet these requirements you can apply in one of two ways:

  • You can make a Verbal Access Request by calling NDIA on 1800 800 110
  • Fill out an Access Request Form [ARF] and send it to us.

To apply for the NDIS you will need to provide:

  • Completed Access Request Form
  • Information about your
  • Age
  • Residency
  • Disability
Step 2

NDIA Decision

The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.

If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.

 

Step 3

Planning meeting

Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on

  • Your Community and Mainstream Supports
  • Management of everyday activities
  • Your safety, including equipment, accommodation or help to take care of yourself or your home
  • Goals you want to pursue
  • How you want to manage your NDIS plan
  • Support you need to use your NDIS plan.

Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.

Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.

Step 4

Plan Approval & Implementation

After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.

  • Self-Managed
  • Plan Managed
  • Agency Managed

One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.

Step 5

Service Booking

Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.

Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.

You have choice and control in the delivery of your supports.

Step 6

Plan Review

During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.

This may be a

  • New NDIS plan with the same supports,
  • New NDIS plan with minor changes to your current supports, or;
  • A full plan review.

If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.

There are 3 different types of reviews:

  • Internal review (Review of a Reviewable Decision / RORD)
  • Request for plan review (Unscheduled Plan Review)
  • Administrative Appeals Tribunal (AAT) review

Need Help

Frequently Asked Question

The National Disability Insurance Scheme (NDIS) has been developed to improve choice and create better outcomes for people with a disability. NDIS funds any goal that you set for yourself (those that NDIS considers reasonable and necessary) and you are free to choose any NDIS service provider you want.

The NDIS provides ongoing funding for all ‘reasonable and necessary’ disability equipment, care and support services. Generally, the supports and services provided to you assist you to achieve your goals and live as independently as possible. Services also include community participation and assistance with gainful employment

To apply for NDIS funding, you will need to complete an Access Request Form and submit it to the National Disability Insurance Agency (NDIA). You can also contact the NDIA on 1800 800 110 for assistance.

If you want to change something in your plan, you can always request a plan review. Make sure you explain as clearly as possible how and why you need to make changes.

Supported Independent Living (SIL) is a type of NDIS service that provides support to individuals with disabilities to live as independently as possible in their own home or in a shared living arrangement.

If your support worker is too unwell to work, then it is important for a suitable alternative arrangement to be put into place in order to ensure that you continue to receive the required level of assistance. Outback Disability Services has a pool of experienced and qualified staff members who will assist with continuity of supports.

Please call us to discuss or email us any relevant information or assessments that can help the Outback Disability Services to understand the participant’s individual support needs, or assist with the reasonable and necessary decision-making process.

All our support staff are trained, experienced and qualified, based on the severity staff will act. First aid will be provided and the Ambulance will be contacted for further medical assistance. We will also make sure to inform your support network.

Absolutely, Outback Disability Support Services offers a wide range of services – you may choose the right supports suitable for you. Person Centred approach is the back bone of our business, you are the focus in everything we do.

You can get in touch with Outback Disability Services by phone, email, Facebook or by filling out the contact form on our website. Our friendly team will be happy to answer any questions you may have and assist you with booking NDIS services.

Phone:
Email: info@outbackdisability.com.au
Office:
Website: www.outbackdisability.com.au

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